Returns and refund policies may vary depending on the brand, product type and order specification. As several Arbour Tide brands manufacture bespoke and made-to-order products, specific conditions relating to cancellations, returns eligibility and refunds may apply. Please select the relevant brand below to view the full Returns & Refunds policy applicable to your purchase.
Returns Policies by Brand
Surf & Turf Instant Shelters
For information regarding returns periods, bespoke product exclusions, damaged goods, cancellations and refunds relating to Surf & Turf Instant Shelters, please view the full policy below.
View Surf & Turf Returns Policy
Instashade Parasols
For information regarding returns eligibility, cancellations, custom products and refund procedures relating to InstaShade Parasols, please view the full policy below.
View Instashade Returns Policy
Customer Support
If you are unsure which policy applies to your order, please contact our customer support team who will direct your enquiry to the correct brand department.