Why does Arbour Tide appear on my bank statement?
If you’ve recently placed an order with one of our brands and noticed “Arbour Tide” on your bank statement or payment confirmation, this page is here to provide clarity and reassurance.
Arbour Tide is the parent company and official trading name behind a group of specialist brands, including Surf & Turf Instant Shelters, Instashade Parasols, Arbour Print and Tide Filtration.
This blog explains who we are, why the name appears on transactions, and how our brands work together.
Why does “Arbour Tide” appear on my bank statement?
When you purchase from any of our brands, the payment may be processed under our registered trading name: Arbour Tide.
This is completely normal and simply reflects the legal name of the business behind the brand you purchased from.
You may see Arbour Tide listed for orders placed through:
- Surf & Turf Instant Shelters
- Instashade Parasols
- Arbour Print
- Tide Filtration
If you’ve made a purchase from any of these, you are in the right place.
Who are Arbour Tide?
Arbour Tide is a UK-based, family-run business founded in Cheshire.
We operate as a group of specialist brands, each focused on a specific area of expertise, from outdoor shelter systems and premium shade solutions to event branding and water filtration technology.
While each brand operates within its own market, they are all part of the same company structure and share a common focus:
- reliable, high-quality products
- practical, real-world design
- strong customer service
- continuous product development
Our brands
To help clarify what we do, here is a simple overview of each brand within the Arbour Tide group:
Surf & Turf Instant Shelters
Surf & Turf designs and supplies durable instant shelters and branded gazebos for outdoor events, trade environments, sports and commercial use.
Built from real-world experience in outdoor events, the brand focuses on weather-resistant, practical shelter systems designed for repeated professional use.
Instashade Parasols
Instashade specialises in premium parasols and outdoor shade systems designed for hospitality venues, commercial spaces and residential environments.
The focus is on combining structural strength with clean, modern design suitable for high-end outdoor settings.
Arbour Print
Arbour Print is a specialist print and branding company within the Arbour Tide group, providing large-format printing and custom event branding solutions.
This includes items such as banners, flags, signage, promotional displays and bespoke branded event products for businesses and organisations.
Tide Filtration
Tide Filtration focuses on advanced UV water filtration systems designed to support access to cleaner, safer drinking water in both residential and commercial environments.
Why do we operate multiple brands?
Each of our brands is built around a specific product area and customer need.
This structure allows us to:
- specialise in each product category
- maintain high standards of quality and development
- provide clearer, more focused customer support
- innovate within each sector independently
While the brands are different, they are all part of the same group and built on the same foundation of experience and customer-first thinking.
How to confirm your order
If you are unsure about an order or payment, you can usually confirm it by checking:
- your order confirmation email (which will show the brand name)
- your invoice or receipt details
- the website you purchased from
If you still have questions, our support teams are available through each individual brand website.
A note of reassurance
All brands under Arbour Tide operate across the UK and internationally, serving customers through their respective specialist areas.
If you’ve ordered from us, your purchase is secure and your order is being handled by the relevant specialist brand.
In summary
Arbour Tide is the parent company behind a group of trusted, specialist brands. The name may appear on your bank statement, but your purchase has been made with one of our dedicated brand websites.
We hope this page helps provide clarity and reassurance.
If you need further help, please contact the relevant brand directly or head to our contact page – we’re here to help.